As of January 9th, 2016, disputes between service providers and consumers in connection with online sales contracts are to be settled via the online platform for out-of-court online dispute resolution (OS platform). The platform is provided by the EU Commission and can be found under the link: We would like to point out that the online platform is not yet operational; the platform will start operating on February 15, 2016.

published by
Certification Network MC GmbH
Hauptstrasse 1
53520 Nuerburg
Email: law(at)

Represented by:
Galina Shpak-Levenberg

Dispute resolution:
Platform for online dispute resolution of the European Commission:

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